Privacy Policy homi99 – Member Personal Data Protection

1Introduction

Welcome to the homi99 Privacy Policy. This policy describes the privacy practices of the homi99.net platform and forms part of the overall agreement between homi99 and all users of our platform, including the website, mobile app, and all related services we provide.

Homi99 understands that member trust is the most valuable asset we hold. That is why we do not treat data protection as a mere legal obligation — it is a core value we uphold in every operational decision. When you register an account, make a deposit, play, or simply browse our website, you are entrusting us with your information. We do not take that trust lightly.

This document is written in plain language because we believe every member deserves to know exactly what happens to their data — not just legal terms that are hard to understand. If you have any questions after reading this policy, the homi99 support team is available to assist you at any time.

2Data We Collect

Homi99 collects your personal data from various sources as you interact with our platform. Below are the main categories of data we collect and the purposes for which they are collected:

There are also situations where we may collect data automatically when you use our platform. This includes server log data, mobile application performance data, and general geolocation information (country/region) for legal compliance purposes. homi99 does not use precise GPS tracking technology without your explicit consent.

3How We Use Your Data

The personal data we collect is used solely for legitimate and clearly stated purposes. homi99 will not use your data for unrelated purposes without first obtaining your renewed consent.

The following are the primary purposes for which homi99 uses your data:

• Account management — Creates, manages, and maintains your member account, including the login process, two-factor authentication, and password recovery.
• Transaction processing — Facilitates deposits, withdrawals, and all financial transactions securely and efficiently.
• Legal compliance (AML/KYC) — Fulfils the anti-money laundering (AML) and customer identity verification (KYC) requirements mandated by the relevant authorities.
• Platform security — Detects, investigates, and prevents fraudulent activity, unauthorised access, and cybersecurity threats.
• Responsible gaming — Monitors gaming patterns to identify signs of problem gambling and provide appropriate intervention.
• Service communications — Sends important account notifications, security updates, and service information via email or SMS.
• Marketing (with consent) — Sends promotional information and exclusive offers if you have agreed to receive them.
• Platform improvements — Analyses how users interact with the platform to improve the overall experience.

4Data Sharing

Homi99 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are specific situations where data sharing is necessary to provide our services or comply with applicable laws.

Parties we may share your data with, and why:

• Payment service providers — Transaction information is shared with registered payment processors (such as FPX, Touch 'n Go, and DuitNow providers) solely to facilitate the processing of your deposits and withdrawals.
• Game software providers — Minimum required account information is shared with third-party game providers to allow you to access their games within the homi99 platform.
• Regulatory authorities — Data is shared with Malaysian authorities or relevant bodies when required by law, including AML investigations, court orders, or official government requests.
• Technical service providers — Cloud infrastructure providers, analytics services, and cybersecurity tools we use to operate the platform may process your data in the capacity of data processors, subject to strict data protection agreements.

All third parties who receive your data from homi99 are required to maintain the confidentiality and security of that data to a standard no less stringent than our own privacy policy.

5Data Security

Homi99 implements a range of robust technical and organisational security measures to protect your personal data from unauthorised access, disclosure, unintended alteration, or destruction.

Key security measures we apply include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and homi99 servers.
• Passwords are stored using one-way hashing that cannot be reversed or recovered.
• Two-factor authentication (2FA) for account access and high-value transactions.
• Round-the-clock security monitoring, 24 hours a day, 7 days a week, by a dedicated cybersecurity team.
• Regular security audits and penetration testing conducted by independent parties.
• Active intrusion detection systems (IDS/IPS) that monitor suspicious network traffic.
• Sensitive data is isolated within strictly controlled environments.
• Mandatory cybersecurity awareness training for all staff who handle user data.

6Data Retention Period

Homi99 retains your personal data for as long as your account is active or as long as necessary for the purposes stated in this policy. When data is no longer needed, it will be securely deleted or anonymised.

Homi99's data retention guidelines are as follows:

• Active account data — Retained for the duration of the active account period and kept for five (5) years after account closure for legal compliance purposes.
• Financial transaction records — Retained for seven (7) years in accordance with Malaysia's accounting and financial legal compliance requirements.
• KYC Documents — Retained for five (5) years from the date of verification or account closure, whichever is later.
• Communication logs — Customer support conversation records are retained for two (2) years.
• Technical data and logs — Server logs and analytics data are retained for a maximum of twelve (12) months.
• Marketing data — Retained until you withdraw your marketing consent.

7Cookies & Tracking Technologies

Homi99 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how our platform is used. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies — Required for core platform functions such as login sessions and security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies — Stores your preferences such as language, display theme, and platform settings.
• Analytics Cookies — Helps us understand how users interact with the platform for improvement purposes.

You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect your ability to fully use the features of the homi99 platform.

8Your Rights Under the PDPA

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by homi99. homi99 fully respects these rights and strives to facilitate their exercise in a simple and timely manner.

9Child Data Protection

The homi99 platform is strictly for individuals aged 18 and above. homi99 does not knowingly collect or process personal data of individuals under the age of 18. Should we discover that a minor's data has been collected without our knowledge, immediate action will be taken to delete that data and close the associated account.

If you are a parent or guardian who discovers that your underage child has registered an account at homi99, please contact us immediately through our support channels. We will take prompt action to resolve the situation, including data deletion and the return of any relevant funds in accordance with established procedures.

10Privacy Policy Amendments

Homi99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. Any material amendments will be communicated to members via their registered email or in-platform notification at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this document will always reflect the date of the most recent amendment. We encourage you to review this policy periodically. Continued use of the homi99 platform after any amendment takes effect constitutes acceptance of the updated terms.

11Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how homi99 handles your personal data, we strongly encourage you to reach out to us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon within the homi99 platform.
• Email: [email protected] — We aim to respond within 24 business hours.
• FAQ: Visit page FAQ ours for answers to the most frequently asked privacy questions.

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia as the regulatory authority responsible under the PDPA 2010.